FAQ - Frequently Asked Questions

How does magnetic therapy work?

The embedded uni-pole therapeutic magnets with 1000+ gauss allow the body to follow its natural healing process, which most would agree is the ideal way of recovery.

The magnets and compression of the support may aid the human body by assisting with the maintenance of peripheral circulation increasing oxygen to the affected area. Studies have shown that magnetic energy passes through all material and affects all living things, hence its ability to affect pain. *

How Magnetic Therapy Works

Disclaimer: This image is only a representation to help BioMagnetic Sport customers better understand magnetic therapy and is not to be used as scientific point of reference, it is merely a visual to help better understand the general knowledge behind magnetic therapy.

*Morris & T. Skalak, Acute exposure to a moderate strength static magnetic field reduces edema formation in rats, AJP-Heart Circ Physiol, VOL 294, January 2008, www.ajpheart.physiology.org

What magnets are in the BioSports products?

BioMagnetic Sports uses therapeutic grade unipole 1000+ gauss magnets in all of our products. Please see individual product descriptions to find out how many each product contains.

Where can I purchase a BioMagnetic Sport product?

You can purchase all BioMagnetic Sport products online or you can visit our Stockists Page to find a store near you.

I've been using my BioSport product for a few days and I don't see any difference. What do I do?

If you have been using your BioMagnetic Sport product for a few days or even weeks and you don’t feel it is helping with your injury but it has been less than 28 days please continue to use the product as directed. As most natural therapies, magnetic therapy is something that takes time and you need to allow the magnets ample time to help facilitate pain relief. After the 28 days have passed please call our office on 1300 884 456 to arrange a return. Do NOT take the product back to where you purchased it, BioMagnetic Sport is responsible for the 28 day money back policy so you must go through our office to organise a full refund. Please retain your original packaging and a copy of your proof of purchase in order to claim on the 28 day money back policy.

How can I return my BioSports product?

Like all natural therapies magnetic therapy isn’t for everyone, that’s why we have a Money Back Policy in place. We do ask that you try our product for 28 days prior to returning it to ensure you’ve given it a chance to help facilitate relief. After 28 days, should you decide that BioMagnetic Sport products aren’t for you please follow the steps for our 28-day-money-back-policy.

Do I need to return the product within 28 days to claim a refund?

NO! Unlike other return policies we want you to hold onto and use our product for a full 28 days before returning it. We want you to give the product a chance to have it’s full effect on your injury and possibly facilitate relief. So don’t worry if you feel it isn’t working in the first few days, give it more time without fear of losing your money. You have nothing to lose but your pain. Should you decide our product isn’t for you after the 28 days please follow the steps of our 28-Day-Money-Back-Policy.

It's been 28 Days and I am unsatisfied. Where can I return the product for a full refund?

After the 28 days of using the product as directed have passed please call our office on 1300 884 456 to arrange a return. Do NOT take the product back to where you purchased it, BioMagnetic Sport is solely responsible for the 28 day money back policy so you must go through our office to organise a full refund. You will need to present proof of purchase and the original packaging to claim your refund. Please see our 28-Day-Money-Back-Policy for more information.

The area I'm wearing the BioSport product is very hot. What do I do?

While this is not a common problem we occasionally have customers say the affected area is very hot, this is because the therapeutic magnets are increasing blood flow to the affected area, which can in turn make your body heat up. Some people find this sensation uncomfortable, particularly in summer months, should you find this uncomfortable try wearing the support for shorter periods of time, allowing the area to breath in between wears. Also for a back support don’t wear it directly on bare skin as this may cause you to sweat, try wearing the support over a cotton t-shirt to help the area to breath better.